Q: What are theme park reservations?
A: New theme park reservation systems are being introduced to help manage our park attendance, and given the significant capacity challenges we will face, employee/retiree complimentary admission privileges are being updated to align with our reduced theme park capacity. As we look at our quickest path to business recovery, we will be prioritizing theme park reservations for our Guests, which means it may be difficult to use complimentary admission while we manage Guest demand with our reduced capacities. Though complimentary admission opportunities will be extremely limited, click here for the information that you will need to know to plan a visit.
Q: How do I make a theme park reservation with my complimentary admission?
A: Details on how to make theme park reservations can be found by logging into the Retiree site.
Q: What is a PERNR, and how can I find mine?
A: PERNR stands for personnel number. You can locate your PERNER on your Company-issued ID:
Q: I have lost my Company-issued ID. Can I get a replacement?
A: Yes. Eligible Retirees can complete the Contact Us form to begin the process of requesting a replacement Company-issued ID. A nominal fee may be required.
Q: What if I am having difficulty completing the Contact Us form?
A: Disney Retirees may call Global HR Operations at 321-939-7000, Monday – Friday, 9:00 A.M. to 8:00 P.M. ET
Q: What if I have questions about my Main Entrance Pass and/or complimentary theme park tickets?
A: First, please check the information on Admission Privileges. For additional questions, you may call Cast Admissions at 407-934-6077.
Q: I have lost my Main Entrance Pass and/or Guest Passes. Can I get them replaced?
A: Yes, for a nominal fee, your Main Entrance Pass and/or Guest Passes can be replaced. Please visit www.disneyurl.com/mep to request a replacement.
Q: What are block-out dates?
A: Block-out dates are days when your theme park admission privileges may be unavailable. Block-out dates vary for each Disney Theme Park and are based on expected Guest visitation. It is recommended that you check block-out dates before planning your visit. For more information about block-out dates and to view the current block-out dates, visit blockoutdates.disney.com.
Q: After the month’s block-out dates have been posted, can new days be blocked out?
A: Yes, occasionally block-out dates may change. Check block-out dates in advance and just prior to your visit. Also note that regular Complimentary Tickets are not subject to block-out dates.
Q: As a retiree, how can I get a discount on admission to Disney Water Parks, miniature golf, and other recreation?
A: With a valid Company-issued ID you can purchase tickets to Disney Water Parks. Other recreational activities may occasionally provide special rates.
Q: Do I still have access to other resources, such as Cast Connection, Partners Federal Credit Union, and Mickey’s Cast Fitness Center?
A: Yes, Retirees will have access to these resources.
Q: How can I get a copy of my Disney Wage and Tax Statement (W-2)?
A: You should receive a paper Disney W-2 by the end of January. If you did not receive your Disney W-2, please call Disney Global HR Operations at 321-939-7000, Monday through Friday, 9:00 a.m. – 8:00 p.m. ET.
Q: How can I get a copy of additional tax documents related to a pension or 401(k)?
A: You should receive a paper copy by the end of January. If you did not receive a document, you can visit Fidelity NetBenefits.
Q: I am ready to retire. What are my next steps?
A: Congratulations! View the Disney Retirement Steps or call the Disney Benefits Center 1-800-354-3970.
Q: How do I use my admission privileges?
A: Refer to one to the How-to Guides below:
General Admission
- Theme Park Self Admission
- Replacing Main Entrance Passes
- Using Main Entrance Passes at Hong Kong Disneyland and Shanghai Disneyland
Walt Disney World Resort
- Complimentary Tickets
- Using Your Main Entrance Pass
- My Disney Experience: FL-based Quick Start Guide
- My Disney Experience: Non-FL-based Quick Start Guide
Disneyland Resort